Terms of Use

1. Who we are and acceptance

MarketPilot (the "Service") is provided by Filipi Antonio Emilio, CPF 093.012.379-46, at Rua São Cristóvão, 54, Cordeiros, Itajaí/SC, CEP 88310-160, email contact@listingpilot.site ("we").

These Terms are the contract between you and us for using the website listingpilot.site, the MarketPilot extension for Google Chrome and your account. By creating an account and checking that you have read and accept them, you agree to these Terms and to the Privacy Policy. We keep a record of that acceptance. You can read, save or print these Terms on this page at any time.

To use the Service you must be 18 or older and able to enter into contracts. If you use the Service on behalf of a company, you confirm you are authorized to accept these Terms for it.

2. What the Service is

MarketPilot is a software tool. You add your products once, and the extension, in your own browser and through your own Facebook session, creates, renews (deletes and publishes again) and measures your Facebook Marketplace listings at the times you choose.

To work, the Service needs: a computer that is on and online, Google Chrome open with the extension installed, you signed in to Facebook on that Chrome, and Facebook accepting the publications. With the computer off, asleep or offline, rounds do not happen.

You decide what to publish, when and how often. The Service carries out your instructions; it does not choose products, prices or buyers for you.

3. No connection with Meta

MarketPilot is not affiliated, associated, authorized, endorsed or sponsored by Meta Platforms, Inc., Facebook or any of their affiliates. "Facebook" and "Marketplace" are trademarks of Meta, mentioned only to say which service the tool works with.

Meta may change Facebook at any time without notice. A change may stop parts of the Service from working until we adapt them. We do our best to adapt quickly, but we cannot guarantee the Service will stay compatible with Facebook at all times.

4. Your Facebook account: rules and risks

Please read carefully. Meta's terms may not allow automated tools or frequent republishing of listings. Using MarketPilot may lead Meta to remove listings, limit your access to Marketplace, or restrict or block your Facebook account. This risk exists even with moderate settings. Whether to use the tool, and how intensively, is your decision.

By using the Service, you agree to follow the Facebook Terms of Service, the Commerce Policies and Meta's Community Standards, as well as the law.

To lower the risk, we recommend: using your own Facebook account, the one you normally use; starting with few products and few times; keeping daily limits moderate; and not publishing duplicate or misleading products.

We have no control over Meta's decisions, and they are not ours. So we are not liable for removals, limits or blocks applied by Meta, unless they were caused by a defect in the Service. A Meta restriction on your account does not trigger an automatic refund, but your right to cancel always remains (section 9).

5. Your products and your listings

You are the seller and solely responsible for the products, prices, photos, texts and information in your listings, for the truth of what you advertise, and for negotiations, deliveries, returns, warranties and obligations to your buyers, including those under consumer law. MarketPilot takes no part in your sales: it does not intermediate, does not receive buyers' payments and does not deliver anything.

You confirm you have the right to use the photos and texts you add and that they do not infringe anyone's rights. You may not advertise products prohibited by law or by Meta's Commerce Policies, such as weapons, drugs, medicines, animals, counterfeits, adult content or misleading services.

Your content remains yours. You allow us to store, process and transmit it only to provide the Service to you, while the account exists.

What the extension publishes on Facebook becomes public there, under Meta's rules.

6. Prohibited use

You may not:

• use the Service for illegal activity, fraud, scams, spam or misleading listings;
• use other people's Facebook accounts without their permission;
• share your MarketPilot account, resell it, or create several accounts to escape plan limits;
• try to get around plan limits, copy, take apart or modify the Service to do so, or access other customers' data;
• attack, overload or test the security of the Service without our written permission;
• use the Service to collect other people's data.

7. Your account

Use a real email address that belongs to you and keep your password secret. You are responsible for what is done with your account and with the Chrome profiles connected to it. If you suspect misuse, change your password, disconnect the profiles on your account page and tell us.

Each account is personal. The plan sets how many Facebook accounts can be used with it.

8. Plans, prices and payment

Free plan: no cost and no card, with up to 4 listings live at a time and one Facebook account. Each active product counts as many listings per account as you choose for it. We may change the Free plan limits with 30 days' notice.

Unlimited plan: a monthly or yearly subscription at the price shown on the site and on the payment page when you subscribe. That is the final amount charged. Customers in Brazil pay in Brazilian reais; elsewhere, the charge may be in US dollars, and your bank may add fees or currency taxes.

Payment is processed by Stripe. The subscription renews automatically at the end of each period, charging the same card, until you cancel. The next renewal date is shown on your account page.

Price changes: we will tell you by email at least 30 days in advance. The new price only applies from the first renewal after the notice, and you may cancel before it. A period already paid never changes price.

Changing plans: switching between monthly and yearly is done in the subscription portal. Moving to yearly charges the prorated difference right away. Moving to monthly takes effect at the end of the yearly period already paid.

Declined payment: Stripe retries over the following days and your account shows the payment as pending. If the retries fail, the account goes back to the Free plan. Your products stay saved, but rounds only work again with up to 4 listings live or once the payment is settled.

9. Cancellation, withdrawal and refunds

Cancelling is simple and free: on your account page, use "Manage subscription" and then "Cancel". Nothing more is charged after that, and you keep the Unlimited plan until the end of the period already paid.

Right of withdrawal (7 days): you may withdraw from the subscription within 7 days of subscribing and get back the full amount paid, as Brazil's Consumer Protection Code (art. 49) guarantees. We also refund a yearly renewal in full if you ask within 7 days of that renewal charge. To ask, cancel on your account page and write to contact@listingpilot.site within that period, from your account's email. We confirm the request and refund to the same payment method. How long the refund takes to show on your statement depends on your bank or card issuer.

Outside these cases, the current period is not refunded when you cancel, because access continues until it ends. If the Service is unavailable through our fault, or if you are charged in error, we refund what is due.

Before disputing a charge with your bank, please talk to us: we solve it faster at contact@listingpilot.site.

Deleting your account (on the account page) cancels the subscription immediately, with no further charges, and deletes your data as the Privacy Policy explains. If you do it within the 7-day period, the right to a full refund still applies.

10. Suspension and termination

We may suspend or close an account that breaks these Terms, the law or other people's rights. Before doing so we will tell you and give you a chance to fix the problem, unless the breach is serious, illegal, or puts the Service, other customers or third parties at risk.

If we decide to shut down the Service as a whole, we will give at least 30 days' notice and refund the unused part of any paid period.

11. Operation, changes and support

We work to keep the Service running, but it may be interrupted by maintenance, provider failures, changes to Facebook, or problems with your computer, internet connection or Chrome. We do not guarantee uninterrupted operation or any result in sales, views or clicks.

We may improve and change features of the Service. If a change removes something important from the paid plan, we will tell you first and you may cancel.

Support is provided by email at contact@listingpilot.site and through the contact form. We answer within 5 business days.

12. AI text variations

Title and description variations use Google Gemini with your own key. Use of that key follows Google's terms, and any cost for it is charged to you by Google. AI-generated text can contain mistakes: review it before using it. What is published is your responsibility, like any other content of your listings.

13. Liability

We are liable for defects in the Service as the law provides. We are not liable for harm caused by: Meta's decisions about your account or listings (section 4); the content you add or publish; dealings with your buyers; failures of your computer, your internet connection or third-party services we did not hire to provide the Service; or use of the Service against these Terms.

If you use the Service as a consumer, your rights under consumer protection law apply in full, and nothing in these Terms limits them. If you use the Service in a professional activity and are not a consumer under the law, our total liability is limited to what you paid us in the 12 months before the event, except in cases of willful misconduct or gross negligence.

14. Intellectual property

The software, the website, the MarketPilot brand and the other elements of the Service belong to us. While your account exists and you follow these Terms, you receive a personal, non-exclusive and non-transferable license to use the Service. This license does not allow copying, reselling or modifying the Service.

15. Communications

We will send notices about the account, the subscription and these Terms to the email you registered, and you can reach us at contact@listingpilot.site. We do not send marketing without your permission.

16. Changes to these Terms

We may update these Terms. We will announce relevant changes by email or on the site at least 15 days in advance, except when the change is required by law or needed for security. We will ask you to accept the new version to keep using the Service. If you do not agree, you may cancel the subscription and delete the account. On a yearly plan, the price already paid does not change until the period ends.

17. Governing law and jurisdiction

These Terms are governed by the laws of Brazil. If you are a consumer, you may bring any claim in the courts of your place of residence (Brazilian Consumer Code, art. 101, I). In other cases, the courts of the city of the address in section 1 have jurisdiction.

If you live outside Brazil, the rights your country's law grants you on a mandatory basis still apply, and these Terms cannot take them away.

Before taking any action, please talk to us: most problems are solved at contact@listingpilot.site. You may also contact consumer protection bodies.

18. General provisions

If any clause is found invalid, the others remain in force. Not exercising a right at one moment does not mean giving it up. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service. The Portuguese version prevails over translations.